Support L2

Responsibilities

• Provide second-line technical support, including B2B support for internal users
• Analyze, diagnose, and reproduce complex technical incidents
• Perform initial troubleshooting of web applications using DevTools and APIs
• Analyze logs in ELK Stack and monitoring data in Grafana to identify root causes
• Work with PostgreSQL and ClickHouse and use SQL for troubleshooting and data analysis
• Validate basic UI elements and core business functionality
• Create detailed bug reports and track issues through the bug-tracking system
• Process and route alerts and participate in incident management
• Collaborate with L1 Support, Development, QA, DevOps, and Information Security teams to resolve technical issues

Requirements

• Experience in technical support, software support, or a related technical role
• Hands-on experience with ELK Stack and Grafana
• Experience working with PostgreSQL and ClickHouse
• Ability to write SQL queries for troubleshooting and data analysis
• Strong DevTools skills, including Console and Network, HTTP request and response analysis, status codes, and headers
• Understanding of HTTP and REST API principles
• Experience with bug-tracking systems and writing clear, actionable bug reports
• Experience handling alerts and technical incidents
• Experience working with JQL

Benefits

• The opportunity to work with high-load products serving 100M+ users worldwide
• Fully remote work
• A 2-on / 2-off schedule with 12-hour shifts
• All the hardware and equipment you need
• Comprehensive medical insurance, including dental coverage, after the probation period
• Support for sports, English lessons, and therapy sessions
• Opportunities for professional development and knowledge sharing
• Access to our corporate library
• Team events, workshops, and other internal activities