Business Process Analyst

Responsibilities

• Analyze and document existing business processes (AS-IS), conducting interviews and workshops with HR, Finance, Security, Operations, Localization, IT, and other departments
• Identify undocumented workflows, manual tasks, bottlenecks, duplicated efforts, and gaps in information flow
• Map business processes, define process owners, stakeholders, inputs and outputs, and dependencies between corporate systems
• Design optimized future-state processes (TO-BE), identifying opportunities for standardization, efficiency improvements, and automation
• Gather, analyze, document, and align business and functional requirements across multiple stakeholders
• Define integration scenarios between Jira and other enterprise systems, including data flows, automated actions, and error handling
• Translate business requirements into actionable specifications for the Jira team, contribute to solution discussions, and validate delivered changes against acceptance criteria
• Maintain process documentation, workflow maps, and a prioritized backlog of corporate process improvements

Requirements

• Experience as a Business Analyst, Business Systems Analyst, or Business Process Analyst on complex internal process automation projects
• Strong ability to independently analyze, map, and redesign business processes using AS-IS / TO-BE methodologies
• Proven experience gathering and aligning requirements across multiple independent business functions
• Understanding of enterprise system integrations, including APIs, event-driven communication, data exchange, and error handling
• Ability to define business and functional requirements, integration scenarios, and clear acceptance criteria
• Hands-on experience with Jira and a solid understanding of workflows, automation, and task management
• Strong analytical and problem-solving skills, with the ability to bring structure to ambiguity and propose practical solutions
• Excellent communication and facilitation skills, including experience navigating complex discussions and building alignment across teams
• Experience with Jira Service Management, Jira Data Center, and Atlassian Automation
• Involvement in enterprise Jira migrations or business process transformations during new platform implementations
• Understanding of HR, Finance, Procurement, Access Management, and Employee Onboarding / Offboarding processes
• Experience developing enterprise process catalogs and process documentation standards

Benefits

• The opportunity to work on large-scale products and contribute to their development
• A flexible work environment built on autonomy, ownership, and trust, without micromanagement
• The option to work fully remotely or from a modern office
• Medical insurance coverage in countries where the company operates
• An annual $2,000 benefits allowance after the probation period, which can be used for health insurance upgrades, language learning, and sports activities
• Partial reimbursement for professional training, courses, and participation in industry conferences
• Access to a corporate digital library
• Company-funded weekly online sessions with a psychologist
• Relocation opportunities to countries where the company has offices, with relocation assistance available after the probation period, subject to approval